Depending on the work you’ve requested and the available service providers in your area, you’ll either receive an instant quote or be able to request a quote that can be booked online. In some cases, you’ll be prompted to send an online quote request and book directly with the service provider. Find out more

Car servicing, inspections and some minor repairs can be instantly quoted and booked online with most service providers. Find out more

No.

We can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, give us a call on 1300 871 785 for the Fleet Services Team.

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

Instantly priced quotes for servicing and repair work via AutoGuru.com.au for AmpolCard customers include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote. Find out more

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

No. While the majority of Ampol service providers are listed on AutoGuru, not all are. To locate an AmpolCard service provider, try our merchant finder. Find out more

Service providers have the option to provide AmpolCard customers with instantly priced quotes - these service providers will have a ‘book now’ button. For service providers that do not offer instantly priced quotes, you will be able to request a quote.

Yes! AmpolCard has a network of mobile service providers that can come to your home or workplace. Find out more

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please contact the service provider first. If you are not able to reach the service provider please email us at fleet@autoguru.com.au so we can help sort it out! 

Yes, if available, you will be able to request a quote for a capped price service from a dealership via the AmpolCard search results.

Yes. Please contact the service provider directly, they will be able to reschedule for you free of charge.

If you booked through AutoGuru and cancel within 24 hours of your booking, or fail to show up, you may receive a $20 cancellation fee. If you’re running late, we recommend contacting the service provider directly first. If you’re having difficulties contacting the service provider, please give the Fleet Services Team a ring on 1300 871 785 so we help.

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

Yes! Some service providers can offer a loan car depending on their availability. Find out more

Most service providers also offer either a drop off or pick up service, where they can drop you off at or pick you up from a location within a 5km radius of their business, or a $10 Uber ride voucher. Find out more

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive a quote within 24 hours.

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to five quotes back. If you’d like more quotes, you can contact a local AmpolCard service provider directly using our merchant finder.

We recommend contacting a local AmpolCard service provider directly using our merchant finder.

If you’d like more quotes, you can contact a local AmpolCard service provider directly using our merchant finder.

When booking your vehicle in for AmpolCard Services and Repairs through AutoGuru, you must pay using your Services and Repairs approved AmpolCard. Find out more

Yes, all service providers should provide an invoice when the work has been completed and paid for. Find out more

Yes.