Driving Efficiency: Custom Fleet and AutoGuru Partner For Smarter Fleet Maintenance

AutoGuru, Australia’s No.1 automotive repair and maintenance platform, is thrilled to partner with Custom Fleet, one of Australia and New Zealand’s largest mobility specialists.

This partnership introduces Custom Fleet to FleetGuru®, a digital portal that allows approved OEM and aftermarket maintenance providers to submit work orders and seek approvals for maintaining their extensive portfolio of passenger, light commercial, and heavy vehicles.

This partnership highlights Custom Fleet’s dedication to operational excellence and innovation. By collaborating with AutoGuru, Custom Fleet has transformed the traditional call-based maintenance authorisation process into an efficient online solution.

The results speak for themselves: improved efficiency, data-driven cost analysis, and smarter decision-making. AutoGuru’s Maintenance Intelligence Engine (MIE) leverages manufacturer repair times, parts data, and agreed repairer labour rates to generate real-time dynamic, consistent quotes.

Since implementing AutoGuru, Custom Fleet has significantly reduced inbound calls, with suppliers embracing the streamlined online approach.

One of Custom Fleet’s key suppliers noted the benefits of this collaboration, saying: "Although there are days with some longer wait times, the overall improvement has been remarkable. It takes the pain away from sitting on the phone for 30+ minutes waiting in a queue to seek approval on a job, not to mention real-time updates! Custom Fleet and AutoGuru have truly set themselves apart in the authorisation process."

“Partnering with AutoGuru is an exciting milestone for Custom Fleet as we continue to enhance the services we provide to our clients,” said Chris Tulloch, CEO of Custom Fleet ANZ.

“With FleetGuru®, we’ve transformed the traditional call-based maintenance authorisation process into an efficient online solution, underlining our ongoing commitment to operational excellence and innovation.”

In collaboration with Custom Fleet, AutoGuru has also expanded its platform to cater to heavy vehicles and equipment, enhanced chain of responsibility reporting, and is developing advanced solutions to support fleet customers. These innovations include better portfolio oversight, vehicle scheduling, downtime management, and more.

Eden Shirley, CEO of AutoGuru says “We are thrilled to partner with Custom Fleet to enhance fleet maintenance in Australia and New Zealand. Our mission for FleetGuru is all about simplifying fleet maintenance and giving fleet managers powerful tools to optimise their operations. Our collaboration with Custom Fleet ensures that even more businesses will benefit from our platform's time-saving, cost-cutting capabilities.” 

With 12,000 service providers and several fleet management companies already using FleetGuru across Australia and New Zealand, the platform is rapidly becoming the preferred choice for fleet maintenance approvals. FleetGuru streamlines the process, delivering faster approvals and payments to suppliers while eliminating lengthy wait times and unnecessary calls to FMOs.

For more information about FleetGuru or to get started, visit www.autoguru.com.au/fleetguru or www.customfleet.com.au.

About AutoGuru: With a mission to ‘make auto care easy’, AutoGuru is Australia’s leading automotive maintenance booking solutions provider. The platform enables automotive repairers, drivers, and fleet companies to transact faster and easier online.

About Custom Fleet: Custom Fleet is a leading mobility specialist in Australia and New Zealand, providing comprehensive fleet leasing and management solutions. The company helps businesses optimise their vehicle fleets, enhancing efficiency, reducing costs, and advancing sustainability goals. Custom Fleet’s services span the entire fleet lifecycle—from vehicle acquisition and maintenance to compliance and end-of-life disposal. With specialised options for electric vehicles (EVs), to support a more sustainable future.