Frequently Asked Questions

Once you fill out your details, you’ll be shown the ‘search results’ which displays instant fixed-price quotes from local service providers that can be booked online.

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Car servicing, inspections and minor repairs such as brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

Nope! Customers who book with AutoGuru pay no fees.

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, we’re really sorry but at this time we don’t have sufficient details on this vehicle type to provide you with quotes. Please try us again in the future though, as we are always updating our vehicle listings!

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

Yes! You can book with a mobile service provider that can come to your home or workplace. Find out more

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please contact them directly to arrange a time for them to stamp your logbook.

Yes. Please click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au.

If you booked through AutoGuru and your booking has been confirmed, you can reschedule to a new date or time. Simply click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au. If you cancel or don't show up and don't reschedule (and you have prepaid in advance), a $20 cancellation fee will apply.

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

Yes! Some service providers can offer a loan car depending on their availability. Find out more

Most service providers also offer either a drop off or pick up service, where they can drop you off at or pick you up from a location within a 5km radius of their business, or a $10 Uber ride voucher. Find out more

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to five quotes back.

Didn’t receive a quote? No worries! Email contactus@autoguru.com.au and we'll see if we can help.

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Flexible payment options with Afterpay, humm, Zip or PayPal
3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Yes, all service providers should provide an invoice when you pick up the car. Find out more

Auto transmission wont go into neutral

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Auto transmission wont go into neutral

How to get your transmission repaired

Here at AutoGuru we have the best customer rated workshops that can help you with all your vehicle repairs. We make it hassle free and easy!

Get quick, obligation-free quotes from multiple local mechanics and choose the one best suited to you. You can even pay with Afterpay!

What causes a transmission to not be able to shift into neutral?

There is a variety of reasons why your transmission might have trouble going into neutral

Shift lock solenoid - The shift lock solenoid is the reason why you can't take your vehicle out of park when the vehicle is off and your foot is not on the brake. it can also cause issues when selecting gears if it is not operating properly
Ignition barrel - The ignition barrel works in conjunction with the shift lock solenoid so if it is not operating correctly it can cause the shift lock solenoid to not actuate properly
Faulty shifter mechanism - The shifter can have trouble shifting in between the gears if the bushes are worn or the cable is broken or damaged
Faulty shifter cable - Most automatic transmissions have a cable that runs from the shifter to the transmission if it is broken or damaged it can prevent the gears from selecting properly
Failing transmission - There could be a fault inside the transmission that is causing the issue

How to tell if you need your transmission repaired

There are a few ways to tell if your transmission may require repairing

It is hard to shift into gear or it takes a while to go into gear once selected
There is movement in the shifter

Is it important to get the transmission repaired

It is important to get your transmission repaired as soon as you start to notice something not working the way it should, in most cases the longer you leave it the more expensive it is to fix.

You could also find yourself stuck and up for an expensive tow to your local workshop if it fails completely.

How is the transmission repaired

Due to the variety of different issues that cause your transmission not to go into gear, Its best to get it checked out by your local workshop, From there they can diagnose the problem and provide you with a quote.

Tips to remember

Things to remember in regards to transmission repairs

Always keep up to date with servicing as per your manufacturer's specifications
Sometimes it's best to get a transmission specialist to inspect as it might require specialist tools to diagnose

AutoGuru acknowledges and pays respects to the people of the Yugambeh language region of the Gold Coast where we are based and all their descendants both past and present. We also acknowledge the many Aboriginal and Torres Strait Islander ancestors of the land in which our network of auto service providers operate.