Hail Damage Repair

Frequently Asked Questions

Once you fill out your details, you’ll be shown the ‘search results’ which displays instant fixed-price quotes from local service providers that can be booked online.

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Car servicing, inspections and minor repairs such as brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

Nope! Customers who book with AutoGuru pay no fees.

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, we’re really sorry but at this time we don’t have sufficient details on this vehicle type to provide you with quotes. Please try us again in the future though, as we are always updating our vehicle listings!

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

Yes! You can book with a mobile service provider that can come to your home or workplace. Find out more

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please contact them directly to arrange a time for them to stamp your logbook.

Yes. Please click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au.

If you booked through AutoGuru and your booking has been confirmed, you can reschedule to a new date or time. Simply click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au. If you cancel or don't show up and don't reschedule (and you have prepaid in advance), a $20 cancellation fee will apply.

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

Yes! Some service providers can offer a loan car depending on their availability. Find out more

Most service providers also offer either a drop off or pick up service, where they can drop you off at or pick you up from a location within a 5km radius of their business, or a $10 Uber ride voucher. Find out more

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to five quotes back.

Didn’t receive a quote? No worries! Email contactus@autoguru.com.au and we'll see if we can help.

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Flexible payment options with Afterpay, humm, Zip or PayPal
3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Yes, all service providers should provide an invoice when you pick up the car. Find out more

What is hail damage repair?

Hail damage repair is one of the most common panel repairs needed here in Australia, especially during Summer storm season. Sudden and violent storms can dump hail the size of golf balls with little to no warning, and if your vehicle is uncovered during this time, it’s quite possible it will need hail damage repairs afterwards.

The most common form of hail damage repair is Paintless Dent Removal (PDR) which allows for the dents to be removed from affected panels without the need for traditional panel beating and respraying. However, depending on the level of damage, panel beating or panel replacement and paint may be the only option.

How to tell if you need a hail damage repair

The easiest way to tell if you need to have hail damage repaired is by checking your vehicle after a storm. Small dents over a panel will indicate that hail has damaged the metal, and PDR will be needed to return the vehicle back to normal.

If the dents are larger, however, a visit to a panel shop or speaking to your insurance provider will be the best option. If you are looking at a new or used vehicle with hail damage, ensure to negotiate the required repairs into the pricing of the vehicle.

How important is it to repair hail damage?

Apart from making your vehicle look neglected, not repairing hail damage can have other negative effects if left unrepaired. Depending on the severity of the damage, rust can form under small cracks in the paintwork, and the structural integrity of the vehicle can also be compromised by weakened panels or a damaged windscreen. Therefore, it is best practice to have any hail damage repaired in a timely manner.

How is hail damage repaired?

The most common form of hail damage repair is Paintless Dent Removal, where the technician uses specially designed tools to ‘press’ the dents back into shape. This requires access to the back of the panel requiring repair, so interior trims may need to be removed in the process.

If the dents are too large however, the vehicle will need to go to a panel shop to have them removed. This can also require paint rectification afterwards, either by touching up or respraying the panel after the work is completed. Any glass that has been damaged will need to be repaired or replaced as well.

How much does a hail damage repair cost?

The cost of repairs can vary depending on the work required. Most of the time, hail damage will be covered by your insurance policy, but if your vehicle is uninsured, pricing can range from $300 for a very basic paintless dent removal to thousands of dollars for complete panel replacement and paint. If the damage is substantial, the insurance company may ‘write-off’ the vehicle completely.

Where can you get hail damage repaired?

Depending on the type of repairs needed, you can have your vehicle repaired at your home or work, or at a specialty panel repair centre. Most PDR technicians are able to work mobile, so these repairs can be carried out while you are at home or at work. For larger panel repairs as well as repainting, a panel repair centre will be able to work on your vehicle. These larger repairs often take time, so you may be without your vehicle for a number of days.