Frequently Asked Questions

Once you fill out your details, you’ll be shown the ‘search results’ which displays instant fixed-price quotes from local service providers that can be booked online.

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Car servicing, inspections and minor repairs such as brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

Nope! Customers who book with AutoGuru pay no fees.

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, we’re really sorry but at this time we don’t have sufficient details on this vehicle type to provide you with quotes. Please try us again in the future though, as we are always updating our vehicle listings!

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

Yes! You can book with a mobile service provider that can come to your home or workplace. Find out more

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please contact them directly to arrange a time for them to stamp your logbook.

Yes. Please click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au.

If you booked through AutoGuru and your booking has been confirmed, you can reschedule to a new date or time. Simply click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au. If you cancel or don't show up and don't reschedule (and you have prepaid in advance), a $20 cancellation fee will apply.

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

Yes! Some service providers can offer a loan car depending on their availability. Find out more

Most service providers also offer either a drop off or pick up service, where they can drop you off at or pick you up from a location within a 5km radius of their business, or a $10 Uber ride voucher. Find out more

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to five quotes back.

Didn’t receive a quote? No worries! Email contactus@autoguru.com.au and we'll see if we can help.

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Flexible payment options with Afterpay, humm, Zip or PayPal
3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Yes, all service providers should provide an invoice when you pick up the car. Find out more

BMW Strut assembly replacement

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BMW Strut assembly replacement

Is Your BMW Safe on the Road, or Does Your Strut Assembly Need to Be Replaced?

How you drive, and the roads you drive on, have an impact on your BMW’s suspension system.

There are numerous components to a suspension system. The suspension holds the frame of the BMW off the road and distributes the weight to the wheels in a way designed to keep tyres on the road and performing effectively.

All vehicles have springs and/or shock absorbers at each wheel to absorb road impacts and irregularities. Most cars will have struts at the front and shock absorbers in the rear, however, there are variants to this, depending on your car type.

The strut assembly is part of the suspension system and plays an important role in absorbing any jolts and vibrations that your BMW experiences on uneven road surfaces.

Signs that may identify a faulty BMW strut:

The front of the vehicle dips down on braking
Fluid leak around the strut
Irregular tyre wear
Strut is physically damaged
Bottoming out on rough roads or driveways
Ride quality is compromised
Vehicle bounces, sways or rocks more than usual

Don’t leave it too long before you replace your struts - you run the risk of uneven wear on your tyres, which will be an additional expense.

It’s a good idea to have a wheel alignment done after replacing the strut assembly as replacing the strut assembly may affect the alignment settings.

If you continue to drive with worn struts you won’t just get a rough ride but you run the risk of your car not responding the way you would want it in the event you need to take evasive action.

Your suspension helps to keep your BMW in optimal contact with the road. If this is compromised and you keep driving, then you’re making the decision to risk your own safety and others.

Best to have an awesome AutoGuru mechanic replace your struts for peace of mind and better road handling.

BMW Models

AutoGuru acknowledges and pays respects to the people of the Yugambeh language region of the Gold Coast where we are based and all their descendants both past and present. We also acknowledge the many Aboriginal and Torres Strait Islander ancestors of the land in which our network of auto service providers operate.