Frequently Asked Questions

Once you fill out your details, you’ll be shown the ‘search results’ which displays instant fixed-price quotes from local service providers that can be booked online.

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Car servicing, inspections and minor repairs such as brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

Nope! Customers who book with AutoGuru pay no fees.

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, we’re really sorry but at this time we don’t have sufficient details on this vehicle type to provide you with quotes. Please try us again in the future though, as we are always updating our vehicle listings!

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

Yes! You can book with a mobile service provider that can come to your home or workplace. Find out more

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please contact them directly to arrange a time for them to stamp your logbook.

Yes. Please click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au.

If you booked through AutoGuru and your booking has been confirmed, you can reschedule to a new date or time. Simply click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au. If you cancel or don't show up and don't reschedule (and you have prepaid in advance), a $20 cancellation fee will apply.

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

Yes! Some service providers can offer a loan car depending on their availability. Find out more

Most service providers also offer either a drop off or pick up service, where they can drop you off at or pick you up from a location within a 5km radius of their business, or a $10 Uber ride voucher. Find out more

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to five quotes back.

Didn’t receive a quote? No worries! Email contactus@autoguru.com.au and we'll see if we can help.

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Flexible payment options with Afterpay, humm, Zip or PayPal
3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Yes, all service providers should provide an invoice when you pick up the car. Find out more

MCC/Smart Roadster/Coupe Transmission wont go into park

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MCC/Smart Roadster/Coupe Transmission wont go into park

Why doesn't my MCC/Smart transmission go into park?

There could be many reasons why your MCC/Smart Roadster/Coupe transmission doesn't go into park. The most common reasons are:

Shift lock solenoid - The shift lock solenoid is the mechanism that stops the MCC/Smart Roadster/Coupe from being able to be shifted out of park when the vehicle is off, it also won't let you put your vehicle into drive without turning on your ignition and putting your foot on the brake.
Ignition barrel - the ignition barrel generally makes it hard to get the transmission out of park but a ignition barrel/tumbler can make it difficult to get into park as well
Faulty shifter mechanism - If the shifter mechanism has a lot of play it can make it difficult to shift
Faulty shifter cable - Generally automatic transmissions have a single cable which is connected to transmission if it has been damaged or has broken it can prevent the gears from engaging properly
Failing transmission - an internal issue inside the transmission could also cause the transmission not to shift properly

A couple of ways to tell if your transmission is starting to develop an issue:-

It intermittently has trouble going into any gear
The MCC/Smart Roadster/Coupe's shifter has excessive movement

The transmission can be diagnosed at your local workshop and depending on the issue it will depend on what repair will be carried out, this can vary from a simple shifter bushes replacement to a complete transmission overhaul or replacement.

If you don't get your MCC/Smart Roadster/Coupe transmission repaired when it starts to have problems you can get caught out. Generally, if you can't put your vehicle into park you can't take the key out of the ignition which means you won't be able to lock it and you'll be up for a tow to your local workshop.

Here at AutoGuru, we have the best customer rated workshops that can help you with all your vehicle repairs. We make it hassle-free and easy!

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AutoGuru acknowledges and pays respects to the people of the Yugambeh language region of the Gold Coast where we are based and all their descendants both past and present. We also acknowledge the many Aboriginal and Torres Strait Islander ancestors of the land in which our network of auto service providers operate.