Frequently Asked Questions

Once you fill out your details, you’ll be shown the ‘search results’ which displays instant fixed-price quotes from local service providers that can be booked online.

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Car servicing, inspections and minor repairs such as brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

Nope! Customers who book with AutoGuru pay no fees.

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, we’re really sorry but at this time we don’t have sufficient details on this vehicle type to provide you with quotes. Please try us again in the future though, as we are always updating our vehicle listings!

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

Yes! You can book with a mobile service provider that can come to your home or workplace. Find out more

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please contact them directly to arrange a time for them to stamp your logbook.

Yes. Please click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au.

If you booked through AutoGuru and your booking has been confirmed, you can reschedule to a new date or time. Simply click the 'manage my booking' link on your booking confirmation email. If you need help email contactus@autoguru.com.au. If you cancel or don't show up and don't reschedule (and you have prepaid in advance), a $20 cancellation fee will apply.

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

Yes! Some service providers can offer a loan car depending on their availability. Find out more

Most service providers also offer either a drop off or pick up service, where they can drop you off at or pick you up from a location within a 5km radius of their business, or a $10 Uber ride voucher. Find out more

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to five quotes back.

Didn’t receive a quote? No worries! Email contactus@autoguru.com.au and we'll see if we can help.

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Flexible payment options with Afterpay, humm, Zip or PayPal
3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Yes, all service providers should provide an invoice when you pick up the car. Find out more

MCC/Smart Roadster/Coupe Vehicle respray

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MCC/Smart Roadster/Coupe Vehicle respray

What's involved in MCC/Smart Roadster/Coupe paint resprays?

If your MCC/Smart Roadster/Coupe has a peeling clear coat, faded paintwork or you are looking to change the colour of your MCC/Smart Roadster/Coupe, a partial or full respray will be the best option to bring your MCC/Smart Roadster/Coupe back to life, or personalise it to your taste.

A vehicle respray is usually undertaken when certain panels are to be painted the same colour as the rest of the car, or the entire MCC/Smart Roadster/Coupe is changing colour, although changing colour can be a very in-depth process depending on the level of colour change and the style of paint to be used.

The way a vehicle respray is carried out is determined by the panels requiring a respray, or if your MCC/Smart Roadster/Coupe is being resprayed completely. If only certain panels are being resprayed, these will either be removed from your MCC/Smart Roadster/Coupe or masked off to prevent any overspray on non-damaged panels. The panels will then be sanded down before a fresh coat of primer, colour and clear coat are applied, making your MCC/Smart Roadster/Coupe just like new.

If your MCC/Smart Roadster/Coupe requires a full respray, it will need to be disassembled before any work is carried out. This includes removing the engine if you are having the engine bay of your MCC/Smart Roadster/Coupe resprayed in the new colour. Every panel will be sanded down and any dents repaired before a new layer of primer is added to your MCC/Smart Roadster/Coupe.

Depending on if you are keeping your MCC/Smart Roadster/Coupe’s original colour, or changing it for something completely different, the new colour will be applied before being covered in a fresh covering of clear coat to keep your MCC/Smart Roadster/Coupe's new paintwork protected from the elements, as well as looking glossy.

Most specialist body repair shops offer respray services, whether it be for panels or a full vehicle respray on your MCC/Smart Roadster/Coupe. If you have an older MCC/Smart Roadster/Coupe or are looking for a certain finish, a restoration centre will be your best option to have a respray carried out. They will be able to guide you on every step of the process ensuring your MCC/Smart Roadster/Coupe comes out looking better than new!

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AutoGuru acknowledges and pays respects to the people of the Yugambeh language region of the Gold Coast where we are based and all their descendants both past and present. We also acknowledge the many Aboriginal and Torres Strait Islander ancestors of the land in which our network of auto service providers operate.