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Autorite Service Centre

I recently had my car serviced at Autorite City, and the experience was disappointing and alarming. After the service, my car encountered a severe issue while driving on the Kwinana Highway. Initially, it was fine for the first 20 minutes at 110 km/h, but suddenly it made a loud noise, lost speed, and wouldn't accelerate. The speed dropped from 110 km/h to 60 km/h, and I couldn't speed up on the highway, which is extremely dangerous. I had to stop in the emergency lane and get my car towed to Kwinana. Being a new driver, this was my first accident, and being stranded on the highway was truly traumatizing. I shudder to think of what could have happened if I had been in the right lane when the speed dropped. When I took the car to another mechanic, they could reproduce the issue when they did a test drive and identified the problem as an over-adjusted handbrake, an issue caused during the service at Autorite City. Despite this, Autorite City denied any wrongdoing, claiming the handbrake was within the standard range but "slightly tight." While they did adjust the handbrake after I brought the car back, they failed to acknowledge their mistake or offer an apology.It's been a month since this incident, and I am still paranoid about driving on the highway. The experience left me so shaken that I could only write this review now. I am still nervous and constantly anxious while driving, especially on freeways. This ordeal has seriously impacted my confidence and peace of mind. The mistake made by Autorite City was not just inconvenient; it was potentially fatal and could have caused a serious accident or even death. Given this experience, I cannot recommend Autorite City. Their lack of accountability and refusal to acknowledge or apologize for their error is concerning. I hope they take this feedback seriously and improve their service quality to prevent similar incidents from happening to others.

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