AutoGuru Terms and Conditions of Use

Effective Date: 19/7/2023 (AEST)

By using this website, for any purpose including making a booking for service or repairs to your vehicle you confirm that you have read and understood and agree to abide by these Terms and Conditions of Use (Terms).

These Terms apply to your use of this website (Website) operated by AutoGuru Australia Pty Ltd (referred to below as "AutoGuru" or "us" or "we" or "our") and also applies to any information provided by us on this Website, and any messages sent to or from us electronically.

By using this Website, the user (you) confirms his/her agreement to all of the Terms. We may vary our Terms at any time without notice and, if we do, we will provide an updated version of our Terms on this Website.
If you do not agree to any of our Terms, you must not use any of the services offered on our Website.

The content on or accessible through AutoGuru is for informational purposes only and does not constitute technical advice related to your vehicle.

The Website is owned and operated by AutoGuru Australia Pty Ltd ACN 603 218 515 of PO Box 1531, Surfers Paradise, QLD, 4217, Australia.

Agreement

1. Our Service

(a) AutoGuru is a booking service matching users requests for service and repairs to vehicles with service providers (Suppliers) that wish to perform the requested services.

(i) AutoGuru has created a network of third party Suppliers in Australia that are experienced in servicing vehicles and performing repairs.

(ii) AutoGuru facilitates booking requests from its users with third party Suppliers registered with AutoGuru.

(iii) AutoGuru is not a party to, or responsible for, any service or repair work provided by a Supplier to you.

(iv) AutoGuru will not be a party to any disputes between Suppliers and you.

(v) AutoGuru is not liable in any way for any service delivered or service failure by any Supplier for any reason.

(b) To make a request to get a quote to have your vehicle serviced or repaired, you must:

(i) Be at least 18 years of age and legally capable to agree to these Terms and Conditions of Use of Service.

(ii) Accurately complete a form on our Website which includes your personal contact and other information and your vehicle details such as (but not limited to):

(A) make;

(B) model;

(C) vehicle registration number;

(D) scheduled service interval per the manufacturer's log book and / or vehicle odometer reading; and preferred location postcode;

(E) selecting the required Service or Repair from available choices;

(F) selecting a preferred Supplier; and

(G) selecting a preferred day and time of arrival for service at the selected Supplier.

(c) When you make a booking request with AutoGuru, AutoGuru will notify the Supplier selected by you. The Supplier has agreed with us that it will then confirm with AutoGuru if it can provide the service or required repairs requested and if the day and time selected for service or repair are agreed by the Supplier.

(i) Or when requesting a quote via AutoGuru the request is sent to the supplier and any subsequent booking is direct with the supplier. AutoGuru will not provide an email confirmation for a direct booking and all communication is between the customer and supplier. AutoGuru cannot guarantee a response from the supplier and has included the supplier's contact details on the email so you can make contact directly with the supplier.

(d) If your booking request is accepted by a Supplier through AutoGuru, AutoGuru will confirm the booking with you in writing (usually by email or SMS).

(e) If any issues arise with your proposed booking with the Supplier, AutoGuru may, at its discretion, work with the Supplier and with you to resolve them, if possible. You agree that it may not be possible to fulfil all booking requests you attempt to make with our service.

(f) AutoGuru gives no guarantee that a booking will be honoured by the Supplier and in such an event, you should take up the matter with the Supplier.

(g) A booking through our service is intended to create a legal agreement between you and the Supplier. The Supplier will provide services described in the booking. You will pay for services described in the booking.

(h) AutoGuru is not a party to or responsible for either party in any such agreement between you and a Supplier. Apart from facilitating the booking, AutoGuru does not provide any vehicle service or repairs and is not responsible for representations made by the Supplier, the quality of the vehicle service or repairs provided to you by a Supplier or any warranties offered by the Supplier or which you are entitled to from the Supplier under the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (as amended, varied and replaced from time to time) (Australian Consumer Law).

(i) The Supplier you select has agreed with you (using us as an intermediary) to provide a service or repair for you and you will be responsible for payment directly to the Supplier if you choose the pay on pick up option; any price indication (by way of fixed quote or estimate) is an indication only of the final price and merely communicated to you by AutoGuru. Any variation from a price indication to the final price is a matter for you and the Supplier to resolve between themselves. Any repair price quoted includes supply of quality aftermarket parts. Any additional or adjacent repairs unrelated to the specific part requested will incur additional charges which can be discussed with the Supplier at the time of repair.

(j) AutoGuru is not responsible for any transactions and disputes between Suppliers and you.

(k) AutoGuru does not represent that it has any skills or expertise pertaining to the service or repair of motor vehicles. We act simply as an intermediary between you and the Supplier.

(l) AutoGuru acts as an intermediary between the Customer and Supplier; the contract for performance of any repair work is between the Customer and the Supplier.

(m) AutoGuru is not liable as to the nature or suitability of the service or repairs provided by a Supplier to you.

(n) To the extent you permit a Supplier to use, operate, repair, service or otherwise take possession of your motor vehicle, you release and discharge AutoGuru from and indemnify AutoGuru against any loss or liability you may suffer or incur of any description whatsoever arising as a result of negligence, or the acts or omissions of the Supplier.

(o) To the extent permitted by law, in no event will AutoGuru be liable to you for any direct, indirect, incidental or consequential damages or losses whatsoever arising from:

(i) defective service or repair work carried out by a Supplier;

(ii) damage caused to (or the loss of) any property belonging to you or any personal injury or loss of life suffered by you relating to goods and services provided by a supplier, including without limitation, services performed on your motor vehicle or the Supplier’s use and operation of that motor vehicle;

(iii) misleading or deceptive conduct of a Supplier in its dealings with you;

(iv) the failure of a Supplier to comply with any law, including the Australian Consumer Laws, product safety laws and workplace health and safety laws
and such damages or losses you may suffer include, without limitation, damages for loss of profits and business interruption.

(p) Payments

(i) AutoGuru may determine in its own discretion, from time to time, the methods of payment (payment methods) available on autoguru.com.au including Credit Card (Visa, MasterCard), PayPal, Buy Now Pay Later (including but not limited to - Afterpay, humm, Zip, PayPal Pay In 4) and AmpolCard or Fleet Service Provider Card with Services and Repairs (Fleet Card). We reserve the right to not offer all payment methods. By submitting a payment method, you:

(a) confirm that your use of the payment method is authorised and that all information that you submit is true and accurate;

(b) authorise us to charge to the payment method all amounts payable by you to us (including GST and any other applicable taxes) based on the items you order.

(ii) you authorise us to make authenticity checks we consider appropriate regarding your payment method and your right to make payment in that manner and if we suspect that any order is fraudulent or involves stolen identity or payment information, we reserve the right to involve any law enforcement and credit agencies we deem fit.

(iii) Where payment is made by the available payment method (such as Afterpay, humm, Zip, PayPal, credit card or Fleet Card) you must satisfy yourself with the terms and conditions of the relevant provider of that payment method. Once a payment is made to us by a relevant provider, any queries or disputes concerning payment terms, interest (where applicable) or other matters should be addressed to your chosen provider.

(iv) Where payment is made by Fleet Card:

• • • card verification and vehicle registration validation check will be made and valid vehicle registration may take up to 48 hours to appear in the AutoGuru system.
    • If the Fleet Card or vehicle registration is not able to be validated you must contact the Fleet Card provider.
    • Fleet Card members will be asked to review Suppliers after their service/repair has been completed and these reviews will be moderated and published.

(q) Please note, except to the extent required by law, that the Supplier, and not AutoGuru is:

(i) the seller, supplier and/or provider of the booked Service

(ii) the party who enters into a contract with you when the booked service is performed; and

(iii) solely responsible for providing the you with the Booking Service and for the Service itself

(r) Under no circumstances is AutoGuru acting as the partner or joint venturer of the Supplier.

(s) Prepayments are taken by AutoGuru as an agent for the Supplier that actually provides the products or services described in the booking.

(t) In the case of services described, AutoGuru is not the provider of such services and has no responsibility for the services performed.

(u) AutoGuru makes no warranty or representation regarding the standard of any services provided by a Supplier.

(v) Except to the extent required by law AutoGuru has no liability to you for products or services described in a Booking.

(w) Parts - Instantly priced quotes and estimates provided through AutoGuru are based on the prices of quality aftermarket parts that meet or exceed manufacturer recommendations. If these aftermarket parts are unavailable at the time of your booking, genuine parts from the manufacturer may be required. If genuine parts are required, this will be at an additional cost. Customers will be advised of this by either AutoGuru or the Supplier prior to these parts being installed on their vehicles.

(x) Payment for inspections to your vehicle, roadworthy inspections or pink slip inspections is due regardless of the outcome of the inspection. If additional repairs are needed a quote will be provided by the Supplier and will be at an additional cost. No refunds will be given for failing a roadworthy or pink slip inspection as the cost is payment for the inspection to take place and the report to be generated.

(y) For AutoGuru windscreen bookings, additional fees may apply for:

(i) Windscreen moulds if the old one is worn and cannot be reused - new mouldings cost from $40.00

(ii) Specialty glass e.g. acoustic or solar - specialty glass costs are dependent on your vehicle

(iii) Windscreens for larger vehicles e.g. vans, trucks or 4x4

(iv) Windscreens for vehicles fitted with a heads up display

(v) Call out fees may apply to work completed outside of business hours or on weekends

(z) Cancellations:
If you cancel and cannot reschedule we will refund your prepayment less a $20.00 cancellation fee (which covers administration, data and merchant fees). The refund amount will be transferred to the original means of payment used for the purchase. You agree the sum of $20.00 represents a reasonable estimate of the actual costs incurred by us arising from your cancellation.

(aa) Reviews:
Once your service has been completed you will be sent an invitation to review your experience with the service provider. All reviews must adhere to our Community Guidelines.

2. Licence to Use Website

(a) AutoGuru grants to users of its web service a limited, revocable right to access and use the Website as set out in these Terms and to print pages from the Website only for your personal and informational purposes.

(b) Except as expressly permitted in these Terms and as allowed by applicable laws, no part of our Website may be reproduced, adapted or transmitted in any form or by any process, without the specific written consent of AutoGuru.

(c) To use this Website, you agree to receive communications from us and from our third party service providers and you agree to accept "cookies" and other similar devices used by this Website to perform our services. You also agree that we may call or email you about any incomplete or unconfirmed enquiry you make through our Website.

(d) AutoGuru may, to the extent permitted by law, terminate your licence to use this Website at any time for any reason at AutoGuru's sole discretion, including but not limited to:

(i) Failure by you to accept services pursuant to any confirmed booking made via this Website;

(ii) Failure by you to pay any invoice rendered to you by a Supplier pursuant to booking you make via the Website;

(iii) Supply by you of inaccurate information to AutoGuru or to a Supplier or another service provider of ours;

(iv) Harassment by you of a Supplier, AutoGur staff, or other users of the Website;

(v) Violation by you of any law or rights of a third party, including but not limited to third party intellectual property rights;

(vi) Posting by you of material on the Website which promotes non AutoGuru authorised commercial activity;

(vii) Misuse by you of the Website including using it to send spam or other unsolicited electronic communications or distributing viruses or malware to us or to other Website users;

(viii) Misuse by you of our content, or of third-party content, posted on the Website, including unauthorised reproduction of all or portions of this Website or for posting false, misleading or harassing content or any content that you are not authorised to post; or

(ix) Conduct by you that we consider detrimental to our business and our other Website users.

(e) AutoGuru may immediately terminate, without any liability to you, any confirmed Booking request at any time, without giving reasons, when, for example, use of the Website is not in accordance with these Terms and Conditions.

3. Warranties and indemnification obligations

(a) To the maximum extent permitted by law, the service on this Website is provided by AutoGuru on an "AS IS, WHERE IS" basis and without any warranty as to accuracy or suitability for any purpose.

(b) To the maximum extent permitted by law, in using our service, you acknowledge and agree that you have not relied upon or been induced by any representation by AutoGuru and that, without limiting the foregoing, AutoGuru gives no warranty or representation as to:

(i) the results that may be obtained through the use of the Website;

(ii) the accuracy, reliability or otherwise of any information obtained from or displayed on this Website;

(iii) the Website being available at any time or at all;

(iv) the Website being error free;

(v) the nature or quality of any services provided by any Supplier to you as a result of a booking through the Website; and

(vi) the goods and or services purchased or obtained through the Website being of merchantable quality or otherwise suitable for your purposes.

(c) To the maximum extent permitted by law, you agree to indemnify, keep indemnified and hold harmless AutoGuru and its officers, employees, agents, subsidiaries and affiliates against all claims (including third party claims), demands, damages, costs (including legal costs), penalties or suits arising out of or consequential upon:

(i) the use of the Website not in accordance with these Terms and Conditions;

(ii) any dispute between you and a Supplier;

(iii) any negligence by a Supplier in the provision of any service to you;

(iv) any loss or damage suffered by or through you arising from or related to the provision of any service by a Supplier; and

(v) any loss or damage suffered by or through you arising from or related to the use of the Website not in accordance with these Terms and Conditions,

except to the extent caused by AutoGuru or its officers, employees, agents, subsidiaries and affiliates.

(d) AutoGuru accepts no liability in respect of any loss or damage arising from any third party content displayed on the Website, including any information provided by or relating to Suppliers and other information which appears on the Website. Information displayed on the Website may be:

(i) out of date;

(ii) inaccurate in whole or in part; or

(iii) the result of duplication or confusion between Suppliers where two or more Suppliers have the same or similar name

(e) AutoGuru will determine, in its sole discretion, the method by which it confirms to you the results of your use of our booking system.

(f) Our confirmation of the booking you have made with a Supplier, and any prepayment, are the only services AutoGuru provides to you via the Website.

(g) From the time you drop your vehicle off to be serviced all further dealings and communication regarding the service or repair is between you and the Supplier. AutoGuru is there to help if issues arise however are in no way liable for the outcome with the Supplier.

(h) AutoGuru is not liable for liability, costs or damages suffered or incurred by you resulting from any communication directly between you and the Supplier.

(i) Except where otherwise indicated in these Terms and Conditions, AutoGuru is not an agent or partner of any of the Suppliers included with or on this Website and AutoGuru has no responsibility for and no liability whatsoever in respect of the conduct of an appointment by the Supplier, timing of or attendance at an appointment or quality of service provided by a Supplier.

(j) A Supplier has no authority to make representations on our behalf or bind us in any way.

4. Review of content and Linked Third Party Websites and Information

(a) AutoGuru may from time to time review and remove content posted on our Website by you and by other Website users at its sole discretion.

(b) AutoGuru reserves the right to cooperate with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law on the Website.

(c) If you would like AutoGuru to review any material on our Website, please contact us by email at the address set out on this Website.

(d) The Website may contain links to third party information and products. Such third party content and links are not owned, operated or maintained by AutoGuru and they are not endorsed by or affiliated with AutoGuru in any way, unless otherwise indicated on the Website.

(e) AutoGuru is not responsible for the content of any third party material appearing on the Website or any third party sites linked to the Website. Such information, advertisements or links are purely for information purposes only and are not endorsements by AutoGuru as to the quality, accuracy or completeness of the third party information or third party websites.

(f) If you decide to access any of the third party services or websites advertised or linked to our Website, you do so entirely at your own risk and, as far as lawfully possible, AutoGuru accepts no liability or responsibility for your actions or omissions on the linked sites.

5. User Supplied Content

Subject to AutoGuru's legal obligations with respect to privacy:

(a) Any information or material submitted by you through any facility on our Website (User Material) will be considered as having been voluntarily submitted by you for use by AutoGuru and is not confidential. By providing AutoGuru with User Material via the Website, you:

(i) grant AutoGuru a non-exclusive, royalty-free, perpetual, irrevocable and fully sub licensable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display, such User Material throughout the world in any media and irrevocably grant AutoGuru the right to publish the name you use to submit the User Material;

(ii) You represent and warrant that you own or otherwise have the exclusive right to grant us the licence in (i) and that the User Material is accurate, does not violate these terms and conditions or our policies and that it will not cause injury to any person or entity; and

(iii) agree to indemnify and hold harmless AutoGuru and its directors, officers, agents and employees (for whom AutoGuru accepts the benefit of this clause as trustee and agent) from and against losses, damages, costs and claims (collectively, Claims) resulting from publication on our Website of User Material you post, including but not limited to any Claims by you or against you, except to the extent caused by AutoGuru or its officers, employees, agents, subsidiaries and affiliates. Without limiting the foregoing and to the extent permitted by law, you irrevocably agree and undertake in favour of AutoGuru never to bring any claim against AutoGuru related to any User Material or your name that you post on the Website.

(b) You represent and warrant in favour of AutoGuru that you are authorised to submit any User Material you submit to AutoGuru and that AutoGuru is free to use any such User Material without any restriction or prior notice to you, whether for AutoGuru commercial or non-commercial purposes and without any compensation to any person or entity.

(c) If you post any User material, such as reviews or comments, on our Website, you represent to us and we rely on that representation in publishing such material, that the User Material is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

(d) You acknowledge your understanding that if you post User Material about your experience with a Supplier on our Website, we may also publish that Supplier's response to your post on our Website and that such response will be visible to other users of our Website.

(e) Without limiting any other provision of these terms and conditions, AutoGuru may at its sole election and at any time, remove or edit User Material, but has no obligation to review User Material or responses posted by Suppliers and other persons.

6. Copyright in Website Content

Copyright in all content contained on the Website, including but not limited to text, drawings, photographs, page layout and look and feel, subsists under and is protected by, the Copyright Act 1968 (Cth), the Trade Marks Act 1995 and other international copyright laws and is, unless stated otherwise, owned by AutoGuru or used by AutoGuru under licence.

7. AutoGuru Trademarks

(a) Unless otherwise indicated, AutoGuru and autoguru.com.au are trademarks and trade names belonging to AutoGuru.
(b) Any use of these trademark and trade names without our prior written consent is expressly prohibited. Please contact us if you would like to use our trademarks and trade names.
(c) Third party trademarks may appear on this Website and all rights therein are reserved by the registered owners of those trade marks.

8. Linking to the Website

(a) You may not make any part of the Website available as part of another website by use of inline imaging, framing technologies or any other method of incorporating parts of the Website into another site, without the prior written consent of AutoGuru.

(b) You will be liable for any direct or indirect damages to or loss suffered by AutoGuru due to unauthorised hyperlinking to or framing of our Website and you agree that you will fully indemnify AutoGuru in respect of any loss or damage suffered by AutoGuru due to such actions.

9. Third party incentives and promotions

(a) From time to time, you may be given the option to participate in reward or similar programs to obtain certain products or services provided by third parties (Program Partners) that may be promoted on the Website. Participation in those programs will be governed by separate terms and conditions that you must agree to prior to your decision to participate.

(b) AutoGuru will integrate Program Partners into the Website at its discretion.

(c) AutoGuru reserves the right to change the terms of any promotion offered with or through any Program Partners at any time. AutoGuru is not responsible for changes to or discontinuance of any program.

(d) Unless stated otherwise, the products and services promoted on the Website as being provided by a Program Partner are supplied by that Program Partner and not by AutoGuru and the Program Partner's standard terms and conditions (governing for example delivery, refunds etc.) will govern your agreement to acquire those goods or services.

(e) Any offers or representations made by Program Partners are made by the Program Partner only and AutoGuru does not give any warranties, guarantees or representations regarding the quality of any merchandise, products or services offered or provided by any Program Partner. AutoGuru is not responsible or liable to you for any losses you may suffer in the event that the Program Partner fails to comply with its obligations to you under your agreement with the Program Partner.

10. Limitation of Liability

(a) AutoGuru does not charge fees to you for use of its service to make a booking with a Supplier using this Website. To the maximum extent permitted by law but subject at all times to your rights at law (including under the Australian Consumer Law), AutoGuru will not be liable to you for any direct, indirect consequential or any other damage you may incur as a result of your use of this Website, which is entirely at your own risk.

(b) While AutoGuru takes all reasonable care to include accurate and up-to-date information on the Website, the information provided should not be relied upon as being error free or accurate and AutoGuru makes no representation or warranty as to the timeliness, accuracy, suitability or completeness of any information, content, services, materials and products provided on or via the Website, nor does it accept any responsibility arising in any way for errors or omissions.

(c) To the maximum extent permitted by law but subject at all times to your rights at law (including under the Australian Consumer Law), AutoGuru accepts no liability or responsibility for the actions or omissions of any Supplier goods or services received by you as a result of your use of this Website service.

(d) As far as lawfully possible but subject at all times to your rights at law (including under the Australian Consumer Law), AutoGuru accepts no liability or responsibility for the actions or omissions of any other users of the Website in relation to the content contained herein.

(e) All information provided on the Website is general in nature and does not constitute technical or any other form of advice and is provided 'as is' without warranty of any kind, express or implied, to the fullest extent possible under law but subject at all times to your rights at law (including under the Australian Consumer Law).

(f) To the extent permitted by law, in no event will AutoGuru be liable to any party for any direct, indirect, incidental or consequential damages or losses whatsoever arising from access to, reliance on, or use of or downloading of information from the Website, (or any associated or linked online service), including, without limitation, damages for loss of profits, business interruption, loss or information or damage to systems due to viruses or other harmful components.

(g) AutoGuru is not responsible for the deletion, failure to store, misdelivery or untimely delivery of any material accessed through the Website or external sites and will not be liable for any damage or loss whatsoever resulting from any users of the website downloading or accessing any information or material through the Website.

(h) AutoGuru does not accept any responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of the Website (including hypertext links to external sites if any) for any reason whatsoever.

(i) AutoGuru does not guarantee that files or programs executed and/or downloaded from this Website or provided via this Website are free from viruses and other unauthorised or malicious code or corruption that could damage or interfere with data, hardware or software and AutoGuru is not liable for any such damage or interference which may be suffered in connection with use of our online services.

(j) AutoGuru does not guarantee the security of any information sent to the Website via the internet and such information is sent at the transmitter's own risk.

(k) AutoGuru does not endorse the content of advertisements appearing on the Website and has no liability in respect thereof.

(l) Notwithstanding any other provision in these Terms and Conditions if the Australian Consumer Law applies to the supply of any products or services under this document, AutoGuru acknowledges and agrees that its products and services come with guarantees that cannot be excluded under the Australian Consumer Law. 

11. Changes to the Website

(a) AutoGuru reserves the right to revise, change, modify or delete the content of any part of the Website, including any product or service available through the Website, at any time in its sole discretion and without prior written notice.
(b) AutoGuru reserves the right to terminate or restrict access to the Website or modify, suspend or cancel any of the online services provided via the Website at any time without notice.

12. Updates

AutoGuru reserves the right to revise, change or modify these Terms at any time by posting new Terms on the Website. You are bound by any such revisions and should therefore visit the Terms each time you visit the Website to review the current Terms by which you must abide.

13. Intellectual Property

(a) You acknowledge that all intellectual property contained on or within the Website is and remains at all times the property of AutoGuru or the other parties identified. You agree not to use the information or other material on the Website for any purpose or in any manner that would, in any way, infringe AutoGuru's intellectual property rights or those of the owners of the rights. Except for the temporary copy held in your computer's cache, the material referred to above may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part without prior written approval from AutoGuru or the approval of the relevant copyright owner.

(b) Nothing displayed on the Website grants any licence or right of use of any logo, or trademark displayed without the express written permission of the relevant owner.

14. Referral Program

(a) You may refer other persons to the Website at any time. From time to time AutoGuru may offer a reward based referral scheme to users (Referral Scheme). However there is no obligation to give you rewards unless:

(i) User referrals are made specifically in conjunction with an authorised Referral Scheme;

(ii) Users have complied with the rules and conditions of the Referral Scheme (which will be published on the Website);

(iii) User referrals are eligible to use of the Website;

(iv) a User referral joins as a User prior to termination of the Referral Scheme; and

(v) a User has not used spam or spamming techniques or other improper means to obtain referrals.

15. Dispute Resolution

(a) All questions or disputes relating to the Website including these terms should be submitted to AutoGuru to resolve directly with you.

(b) AutoGuru will endeavour to resolve any disputes expeditiously.

(c) The User acknowledges that any complaints or enquiries in relation to any goods or services supplied by any Supplier will be directed to the Supplier in question.

16. Refunds

Subject to any contrary provisions outlined below and subject to the Competition and Consumer Act 2010 (Cth) or any legislation of the State of Queensland, if you make a prepayment to us for the purchase of a Voucher or when making a booking:-

(i) we will give you a refund, less a $20 cancellation fee if you cancel the scheduled provision of any products and services by a Supplier, before the date upon the products and services were to be delivered or supplied.

Afterpay has a 120 day refund window from purchase date. Any refund for a booking paid with Afterpay must be lodged within 120 days of the original transaction date in order to be refunded via Afterpay. As AutoGuru has taken payment on behalf of the supplier and on-pays the supplier, any refunds lodged outside of Afterpay’s 120 refund window will need to be processed via a different method directly with the supplier.  

17. Privacy

(a) We will use and share personal information we have collected about you to provide our service and for our business purposes.

(b) We may contact you about your use of our service from time to time as required to provide our service and to improve our service.

(c) Our third party service providers, including Suppliers, may contact you from time to time as required to provide our service and to improve our service.

(d) Our Privacy Policy (posted on the Website) governs how we use information we collect about you. If you do not agree to our Privacy Policy, you may not use our service.

(e) You warrant that you have obtained the consent of any third person whose personal information you post to or via the Website.

(f) The Website contains links to other sites that are not affiliated or associated with, or controlled by AutoGuru and AutoGuru has no responsibility for their privacy practices and our Privacy Policy applies only to those parts of the Website within the control of AutoGuru.

(g) Until such time as you unsubscribe via an unsubscribe link on an email, or you request to be unsubscribed via contactus@autoguru.com.au, you authorise AutoGuru to send marketing and promotional materials regarding the Website and our partners, to you for an indefinite period of time. 

If you unsubscribe and revisit our website and reaccept the Terms and Conditions of Use to request or save a quote, or to make a booking, you will be resubscribed to receive marketing and promotional materials from AutoGuru. Marketing and Promotional materials may include AutoGuru offers, partner offers, information about your vehicle, or other related information.

(h) To the extent permitted by law, AutoGuru may change its Privacy Policy from time to time at its discretion and without notice. If any such changes are made, AutoGuru will make all reasonable efforts to bring those changes to the attention of users of its website services by posting the revised policy on the Website.

AutoGuru's handling and use of your personal information is governed by our Privacy Policy.

18. Applicable Laws

These Terms are governed by the laws of the State of Queensland, Australia.

19. AutoGuru Policies

These Terms must be read with any policy we post on the Website, which policies form part of these Terms.

20. Severance

If any provision contained in these Terms and Conditions of Use is or becomes legally ineffective, under the general law or by force of legislation, the ineffective provision shall be severed from the Terms and Conditions of Use which otherwise continue to be valid and operative.

21. Jurisdiction

These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of Queensland and the parties hereby submit to the exclusive jurisdiction of Queensland courts and any courts which have jurisdiction to hear appeals from any of those courts.

22. Entire Agreement

These Terms and Conditions of Use:

(a) exclude all conditions, warranties and terms implied by custom, general law or statute (except ones that by law may not be excluded and subject at all times to your rights at law (including under the Australian Consumer Law));

(b) is the entire agreement between the parties about its subject matter;

(c) in relation to that subject matter, supersedes any prior:

(i) understanding or agreement between the parties; and

(ii) condition, warranty, indemnity or representation imposed, given or made by a party;

23. Pre-purchase Inspection Disclaimers

(a) Inspection

(i) This Pre-Purchase Inspection Report (Report) can only take into account the visible condition and the operation of the vehicle at the time of the inspection. AutoGuru nor the inspector will be responsible for any defects that are discovered which were not apparent during the inspection.

(ii) The Pre-Purchase Inspection will cover the vehicle’s engine bay, wheels & tyres, brakes, exterior and interior, underbody and a road test (if possible).

(iii) Despite all efforts by inspectors, there is no guarantee that this inspection will identify every fault or defect with the vehicle.

(iv) The Pre-Purchase Inspection Report is not a certificate of roadworthiness.

(v) In some cases, vehicles may only be inspected in a workshop due to difficulty, size, safety and location requirements.

(vi) There are some vehicles that are unable to be inspected, or can only have a limited inspection completed. This may be due to limited access, complexity, or the need for specialised tools and equipment. Should this be the case with your vehicle, we will attempt to inform you prior to the inspection being done, and it will be recorded in the Pre-Purchase Inspection Report.

(vii) The Pre-Purchase Inspection is based on the external view of your vehicle and its components. It is not possible to conduct in-depth checks that involve removing, inspecting and re-installing parts due to the time and cost involved. The inspection will include assessment based on noise, operation and performance on the road test. If you wish to have particular parts inspected more closely, you will need to book your vehicle in for that specific part inspection.

(viii) Inspectors will inspect the visual condition of components as well as their operation. They will also check the general condition of the vehicle at the time of the inspection

(ix) A short road test to assess steering, suspension, brake operation, engine and driveline operation will be conducted.

(x) Some issues do not become apparent unless higher speeds are tested or achieved (e.g. wheel bearings).

(xi) Subject to all applicable laws, including the Australian Consumer Law, AutoGuru does not provide any guarantee, warranty or representation regarding the nature, reliability, accuracy or completeness of any information contained in the Report or the fitness of the information contained in the Report for any purpose intended by you. To the full extent permitted by the law and subject at all times to your rights at law (including under the Australian Consumer Law), AutoGuru will only be liable to you: (i) pursuant to any guarantee, right or contractual term that arises, is created or is implied by operation of law and that cannot be excluded PROVIDED THAT to the full extent permitted by law, any such liability of AutoGuru is limited, at AutoGuru’s option, to

(A) replacing or repairing the relevant goods

(B) supplying goods equivalent to the relevant goods

(C) supplying the relevant services again

(D) paying the cost of such replacement, repairs or supply, subject always to subclause

(xiii) below; or if your claim arises from or in connection with any deliberate breach of these terms and conditions or fraud by AutoGuru.

(xii) Except to the extent that liability cannot be excluded, AutoGuru, will not be liable to you for claims arising out of or in connection with your access and use of this Report whether arising in contract, tort (including negligence), indemnity, strict liability, breach of warranty or statute.

(xiii) To the full extent permitted by law, AutoGuru will not be liable to you for loss of use, production, profit, revenue, business, data, contractor anticipated savings or for delay or for any financing costs or increase in operating costs or any economic loss for any indirect or consequential loss or damage.

(b) General Exclusions

(i) All Products listed may not be available in all areas or by all service providers.

(ii) This Pre-Purchase Inspection will not tell you everything you need to know about the vehicle.

(iii) The Pre-Purchase Inspection will not tell you about defects that have been hidden or concealed. Additionally, problems that only occur intermittently and that are not apparent during the inspection, or problems which cannot be identified by a visual inspection will not be reported.

(iv) Inspectors may choose to not remove items such as Baby seats or seat covers during the inspection.

(v) During the inspection, the engine may not be tested through the full operating temperature range. As a result, issues that only become apparent when the engine is cold may not be detected if the engine is presented hot.

(vi) Documents that accompany the vehicle (vehicle service records, vehicle manual, damage reports and repair records) will not be inspected. Preparing these documents is not part of your Pre-Purchase Inspection and their accuracy will not be verified.

(vii) The Pre-Purchase Inspection does not check for recall notices issued by the manufacturer of the vehicle.

(viii) To avoid damaging the vehicle's drive train, if your vehicle is only equipped with a part time 4WD system, and not designed for full time 4WD, it may not be driven in 4WD during the inspection.

(c) The Pre-Purchase Inspection Report

(i) Only items in the Pre-Purchase Inspection checklist are assessed along with any additions requested by you

(ii) We must be notified of any additional items that you request to be inspected at the time of booking.

(iii) The inspector will only report on defects apparent at the time of inspection.

(iv) Inspectors will provide their professional opinion of the overall visual and operating condition of the vehicle. Any professional opinion provided is a matter of subjective opinion based on the inspectors’ knowledge and experience, with an aim to assist you in making informed decisions.

(v) Although the Pre-Purchase Inspection has been requested to help you make the decision to purchase a vehicle, you must be aware that the Pre-Purchase Inspection report is not a recommendation to either purchase or not purchase the vehicle. You are solely responsible for making that decision, and you must consider whichever factors you see relevant.

(d) Risk to Purchaser

(i) As stated, this Pre-Purchase Inspection is a brief visual and operational check of the components on the vehicle. As there is limited ability to detect hidden or intermittent faults, purchasing a vehicle without warranty from the seller may expose the buyer to risks that could become quite significant.

(ii) As it is defined, this inspection will only consider the vehicle in the condition and at the time it is presented. Defects or issues may become apparent, which were not identifiable at the time of inspection.

(iii) Standard cancellation fees may apply as per the AutoGuru Terms and Conditions of Use.

(iv) Your use of this Pre-Purchase Inspection Report is subject to these terms.

24. Interpretation

In this Agreement, unless the subject or context otherwise requires:

(a) a reference to any legislation or legislative provision includes any statutory modification or re-enactment of, or legislative provision substituted for, and any subordinate legislation issued under, that legislation or legislative provision;

(b) the singular includes the plural and vice versa;

(c) a reference to an individual or person includes a corporation, firm partnership, joint venture, association, authority, trust, state or government and vice versa;

(d) a reference to any gender includes all genders;

(e) a reference to a recital, clause, schedule, annexure or exhibit is to a recital, clause, schedule, annexure or exhibit of or to this Agreement;

(f) a recital, schedule, annexure or a description of the parties forms part of this Agreement;

(g) a reference to any agreement or document is to that agreement or document (and, where applicable, any of its provisions) as amended, novated, supplemented or replaced from time to time;

(h) a reference to any party to this document or any other document or arrangement includes that party's executors, administrators, substitutes, successors and permitted assigns;

(i) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning;

(j) a reference to a matter being written includes that matter being in any mode of representing or reproducing words, figures or symbols in written form;

(k) a reference to a time is that time in Brisbane, Queensland;

(l) except as otherwise provided, a reference to a period of time (including without limitation, a year or a month) is to calendar period;

(m) a reference to the Corporations Act is to the Corporations Act 2001 (Cth);

(n) a reference to an "associate" of a party is to a person that has a relationship for the time being with the relevant party whereby either that party or such person directly or indirectly controls, is controlled by, or is under common control with, the other. For this purpose, "control" means the power, whether direct or indirect, of one person to direct or cause the direction of the management or policies of another, whether by contract, through voting securities or otherwise;

(o) a reference to "dollars" or "$" is to Australian currency.

(p) a “booking” refers to a booking made by you through us for the purchase of any products or services to be supplied by a Supplier.

(q) a "Voucher" means a voucher which is sold by AutoGuru and can be exchanged for Products from a relevant Supplier, subject to terms and conditions listed on the Voucher itself and/or on the deal page of the Site from which the Voucher was purchased.